This article is for all professionals who want to make the most of their time. The thesis is that we need to consider the things we are not doing as well as those we are supporting with our effort.
The idea of noting the things we can do as well as the opportunities we are missing is one that is highlighted in the quality concept called “six sigma.”
Most business professionals are familiar with the term six-sigma. It is a concept where we seek to make our processes so close to perfection that there are only slightly over 3 defects per million opportunities. I have taught six sigma for decades, and one thing about the concept has always bugged me.
The whole premise of six-sigma is based on a ratio of defects per opportunity. When you think about it, the number of defects is difficult to measure, but at least…
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